Express Service Management II: Strategies

Part two of our Express Service Management Program looks at the customer experience, customer retention, and profitability management elements utilized by the most successful express service operations in dealerships across North America. After a student completes Express Service Management I: Foundation, they become eligible to attend Express Service Management II: Strategies. This course will take a deeper dive into specific topics from the first course along with introducing some new topics. Not unlike Foundation, the Strategies course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length:1 1/2 days

Key Objectives & Competencies:

  • Define and communicate team expectations
  • Develop effective service menus
  • Understand the impact of the parts department on express service and vice versa
  • Overcome common parts-related obstacles in express service
  • Organization charts—understanding the chain of command
  • Develop daily task sheets, or Did it Today (DIT) sheets, to assist in managing your staff
  • Good, better, best maintenance menu options
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Express Service Management II: Strategies

$1,295 | Per Seat
Express Service Management I: Foundation
Recommended for:
Express Managers/Team Leads, Service Managers, Parts Managers, and Fixed Ops Directors

Course Dates & Availability

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.