In part one of this two-part program, General Management I will provide you with an opportunity to learn about areas of the dealership that most general managers are the least familiar with. This course will take you through an in-depth understanding of accountability management, dealership financials, and fixed operations. You will gain a better understanding of these departments and how to drive the numbers, which will enable you to be a more complete leader of the dealership.
In this course, we will utilize NCM's proprietary Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.
Class Length: 3 ½ days
Key Objectives & Competencies:
- Accounting terminology
- Income statement and balance sheet
- Ways to improve profit through key performance indicators (KPIs)
- Parts inventory turn
- 35 key processes for the service department