Our Parts & Accessories Management I Course will provide you with an in-depth look at inventory strategies, margin management, and leadership skills. After completion, the parts manager will be able to identify ways to make your inventory turn faster, at higher margins, driving additional profitability. Students will also have a better understanding of what metrics and processes drive the department. This knowledge will increase communication within the dealership and improve profitability within the department. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lectures.

This course will utilize NCM's Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

• Live Session 1: Building the Foundation for a Thriving Parts Department
• Live Session 2: Maximizing Your Inventory
• Live Session 3: Reducing Frozen Capital, Obsolescence, and Lost Sales
• Live Session 4: Mastering Your Physical and Perpetual Inventory

To maximize your learning from this course, all 4 live sessions are recommended. Individual sessions are available for purchase, contact our team for more details.

Session Length: 4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

• How to manage a parts department for maximum profitability
• Develop pricing strategies to maximize margins and increase sales
• Utilize a variety of formulas to measure inventory performance
• Manage numbers through NCM Benchmarks and key performance indicators (KPIs)
• Understand and rate your dealership on the 35 key processes for the parts department
• Measure inventory through gross turn and true turn performance measurements

NCMi's Sales Consultant I course focuses on helping both new and experienced salespeople develop the skills and work habits that lead to predictable, consistent growth. This course will focus on building and improving skill that allow salespeople to identify and navigate a variety of opportunities that relate to any sized dealership, while establishing accountability and gaining confidence with face-to-face customer interaction. In the retail automotive environment, the sales consultant is an essential piece in the sales process.

By learning and implementing the key procedures, best practices, and strategies that are proven to work in any marketplace, your team will be prepared to move more units while growing their earning potential. Our courses are designed to promote interaction between veteran instructors and your industry peers. We believe this environment ensures all students get the personalized attention they need to retain the critical skills necessary to succeed back at the dealership. In this course, students will experience interactive, instructor-led discussions, participate in interactive role playing and group activities, and learn how to master the art of new and used vehicle sales. Introductory pricing of $599 available for a limited time.

• Live Session 1: Sharpening Your Selling Tools
• Live Session 2: How to Handle Objections with Ease

To maximize your learning from this course, both live sessions are recommended. Individual sessions are available for purchase, contact our team for more details.

Session Length: 2 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

• In-person skills that drive sales
• Sales processes and systems for any dealership size
• Buyer personas and how to work with a variety of customer types
• Time management and accountability
• How to handle and overcome objections
• How to sell off-brand vehicles
• Learning to build value propositions
• How to sell opportunities

NCMi's Sales Consultant II course continues building on the foundations from Sales Consultant I, focusing on helping both new and experienced salespeople develop the skills and work habits that lead to predictable, consistent growth. Sales Consultant II has been designed to improve a salesperson’s inbound and outbound phone skills, but also introduces modern, digital techniques that are required to compete in today’s automotive landscape – including texting, email, and video. In the retail automotive environment, the sales consultant is an essential piece in the sales process.

By learning and implementing the key procedures, best practices, and strategies that are proven to work in any marketplace, your team will be prepared to move more units while growing their earning potential. Our courses are designed to promote interaction between veteran instructors and your industry peers. We believe this environment ensures all students get the personalized attention they need to retain the critical skills necessary to succeed back at the dealership. In this course, students will experience interactive, instructor-led discussions, participate in interactive role playing and group activities, and learn how to master the art of new and used vehicle sales. Introductory pricing of $599 available for a limited time.

• Live Session 1: Mastering Your Phone Skills
• Live Session 2: Hitting Your Sales Goals in a Digital Age

To maximize your learning from this course, both live sessions are recommended. Individual sessions are available for purchase, contact our team for more details.

Session Length: Two Weekly, Live Sessions

Key Objectives & Competencies:

• Developing and utilizing word tracks
• Effective phone communication skills that drive sales
• Modern communication techniques
• Sales processes and systems for any dealership size
• Digital lead handling

In the Service Advisor Training I course we will provide students with essential roles and responsibilities of the professional service advisor and an overview of NCM service and parts best practices. Students will learn how to deliver world-class service while expanding sales opportunities.

• Live Session 1: Setting Yourself Up for Success
• Live Session 2: Using the Numbers to Handle Roadblocks
• Live Session 3: Creating and Maintaining Effective Processes
• Live Session 4: How to Work Smarter!

To maximize your learning from this course, all 4 live sessions are recommended. Individual sessions are available for purchase, contact our team for more details.

Session Length: 4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

• Critical KPIs (key performance indicators) such as gross profit and effective labor rate
• Understanding the service “Road to the Sale” process
• Improving customer satisfaction, technician billable hours, and customer pay labor/parts sales
• Improving closing ratios for service drive sales

Service advisors experience more face-to-face customer contacts than any other dealer personnel, and yet most service advisors are not trained on the fundamentals needed to be successful at their position, including job-related roles & responsibilities. In the Service Advisor Training II course, students will maximize the effectiveness of customer satisfaction skills and salesmanship to improve both transactional quality and retention. This course is ideal of service advisors looking to expand their skills in their profession, polish their soft skills, and take their career to the next level.

• Live Session 1: Creating a Productive Work Environment
• Live Session 2: Maximizing Your Productivity
• Live Session 3: How to Sell Using Customer Service
• Live Session 4: Sharpening Your Service Advising Skills

To maximize your learning from this course, all 4 live sessions are recommended. Individual sessions are available for purchase, contact our team for more details.

Session Length: 4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

• In-Depth review of the Road to a Sale (RTAS) process.
• Improve individual participant performance in objectives outlined in Service Advisor Training I.
• Individual goal setting and personal development in the role of a service advisor.
• Maximizing customer satisfaction by providing a world-class service experience.
• Advanced selling strategies, including interactive discussions on overcoming client objections and closing the sale.
• The role of an advisor in production management, advanced production management concepts, and an overview of express service opportunities.

In part one of our three-part Service Management Program, we teach managers the specific skill sets to leverage labor efficiencies and production management through opportunities to do business (OTDB) to maximize department profits. This course will provide a clear path for improved accountability management, leadership, development, and communication of a defined strategy for process evaluation and improvement. Students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

• Live Session 1: Maximizing Productivity
• Live Session 2: Improving Your Labor Rate and Margins
• Live Session 3: The Service Department’s Road to Sale
• Live Session 4: Recruiting, Hiring, and Onboarding a High Performing Team

To maximize your learning from this course, all 4 live sessions are recommended. Individual sessions are available for purchase, contact our team for more details.

Session Length: 4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

• Understand effective labor rates and gross profit margin to maximize profitability
• Establish and manage the service "Road to the Sale" process
• Learn methods to uncover additional departmental labor hours
• Understand and rate your dealership on the 35 key processes for the service department
• Create a reservation process
• Perform daily start-up meetings with your staff

Part one of three in our Used Vehicle Management Program is the most impactful course in variable management, as most dealerships are struggling to maintain consistent profitability in this department. So much has changed in the last 10 years, there is much to be learned, understood, and embraced. This course will teach all the key elements to predict profitability. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

• Live Session 1: Understanding Why the Numbers Count
• Live Session 2: Your Role – The Investment Manager
• Live Session 3: The Path to Productive Used Vehicle Operations
• Live Session 4: Executing Your Used Vehicle Management Plan

To maximize your learning from this course, all 4 live sessions are recommended. Individual sessions are available for purchase, contact our team for more details.

Session Length: 4 Live Classroom Sessions (75 minutes each) Plus Self-Study, Completed Over 30 Days

Key Objectives & Competencies:

• Understanding the aging process and how to manage it
• Develop a daily process to review all new trades and purchases
• Understand all roles and responsibilities of a used vehicle manager
• Calculate daily holding cost, understand probability of sale, and implement a bucket system to manage inventory
• Implement the daily trade walk/stock walk
• Clearly define and implement an effective appraisal process for your store
• Understand and rate your dealership on the 30 key processes for the used vehicle department