Collision Center Management

Cost: $1,895

Collision Center Management is a 2½-day, highly-interactive course designed to help you develop the necessary skills to effectively manage a collision center that will consistently produce profits. Our expert faculty will lead participants to an understanding of how to manage people and processes in accordance with a proven mathematical model that will ensure a high-performing operation. Topics include:

  • Accountability Management and Leadership
  • Production Management Basics
    • Understanding and Improving Cycle Time
    • Production Systems
  • Facility Planning and Maximization
  • Margin Management
    • Cost of Labor
  • Financial Performance
    • Benchmarks and KPI's
    • Using the NCM Composite
    • Understanding the Financial Statement
  • Expense Control
  • Customer Service and Retention
  • Direct Repair Management
  • Alternative Profit Centers

Call the NCM Institute at 866.756.2620 for more information or to register.

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