The hallmarks of an NCM 20 Group, a peer learning concept, hold true today as they did in 1947, when we founded it: have open and honest conversations about your operations using data, share strategies and best practices with non-competing peers, and hold one another accountable for success. From dealer 20 Groups to non-automotive performance 20 Groups, our criteria will ensure you're matched to the right group.
Our retail automotive coaches provide holistic, in-dealership consultations, bringing their expertise and fresh insights to review your numbers with NCM Benchmark comparison data, discuss processes, and develop a custom action plan to improve overall performance.
NCM Business Intelligence services incorporate our industry-recognized benchmarks in innovative, online data management tools that help track your operational and financial progress against others. This includes our cloud-based, state-of-the-art auto dealer software solutions: axcessa, LiveAudit, and HealthCheck.
The NCM Institute delivers more than 25 fixed ops, variable ops, and executive courses to dealership teams, and on behalf of OEMs, across the US and Canada. From automotive dealer training to service advisor training, by offering custom content and an annual training subscription, we make it easy and cost-effective to educate and develop your entire staff.
Whether you need to go to a convention, OEM meeting, to see family or the beach, we offer comprehensive travel services so you can focus on what’s truly important—your family and your business.