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SUCCESS IS A FORMULA:
YOU PLUS US

NOT YOUR AVERAGE CULTURE

NCM has focused consistently on finding innovative ways to help our clients improve their business. To help accomplish this, we are always on the look out for new employees who bring fresh perspectives, knowledge, and experience to our team. Interested in joining our team? Take a look at the current job openings below and the benefits employees receive. If we don’t have any current openings listed, please feel free to submit your resume to careers@ncmassociates.com

Extras! Extras!
Extras! Extras!
Grow With Us
Grow With Us
100% Employee Owned
Extras! Extras!
Grow With Us
100% Employee Owned
I love NCM because they really do put their people first. During the pandemic they really showed their love and care for their associates and continued to support them through these turbulent times.
I've turned down opportunities with other organizations because I believe in what we do every day at NCM and look forward to what the future holds for us as we share and grow together.
Our company is people-centric with a prime focus always on its human capital in every area of our organization. Together we work as employee-owners to make NCM a great company with strong core values.
The culture is the result of a commitment that we all share, to the company, it's history, and to each other. I can’t imagine being anywhere else.
I love NCM not only because it is 100% Employee-Owned, but also because of the relationships you build with co-workers and clients.
Truly being an employee owner has been a great experience for me and I look forward to many more years!
What I love about NCM is the care and concern for every employee and client. NCM looks out for the best interests for the employees, putting our health and wellness above all other concerns.
NCM’s ESOP means I will be able to look forward to a comfortable retirement. It also makes me feel like I am part of NCM and part of the company decision making.
I love NCM because they really do put their people first. During the pandemic they really showed their love and care for their associates and continued to support them through these turbulent times.
I've turned down opportunities with other organizations because I believe in what we do every day at NCM and look forward to what the future holds for us as we share and grow together.
Our company is people-centric with a prime focus always on its human capital in every area of our organization. Together we work as employee-owners to make NCM a great company with strong core values.
The culture is the result of a commitment that we all share, to the company, it's history, and to each other. I can’t imagine being anywhere else.
I love NCM not only because it is 100% Employee-Owned, but also because of the relationships you build with co-workers and clients.
Truly being an employee owner has been a great experience for me and I look forward to many more years!
What I love about NCM is the care and concern for every employee and client. NCM looks out for the best interests for the employees, putting our health and wellness above all other concerns.
NCM’s ESOP means I will be able to look forward to a comfortable retirement. It also makes me feel like I am part of NCM and part of the company decision making.
I love NCM because they really do put their people first. During the pandemic they really showed their love and care for their associates and continued to support them through these turbulent times.
I've turned down opportunities with other organizations because I believe in what we do every day at NCM and look forward to what the future holds for us as we share and grow together.
Our company is people-centric with a prime focus always on its human capital in every area of our organization. Together we work as employee-owners to make NCM a great company with strong core values.
The culture is the result of a commitment that we all share, to the company, it's history, and to each other. I can’t imagine being anywhere else.
I love NCM not only because it is 100% Employee-Owned, but also because of the relationships you build with co-workers and clients.
Truly being an employee owner has been a great experience for me and I look forward to many more years!
What I love about NCM is the care and concern for every employee and client. NCM looks out for the best interests for the employees, putting our health and wellness above all other concerns.
NCM’s ESOP means I will be able to look forward to a comfortable retirement. It also makes me feel like I am part of NCM and part of the company decision making.

Director of Business Development
Missouri, Kansas City

The Director of Business Development is responsible for growing the company’s business, increasing revenue, finding new business opportunities, and building the company’s brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Leads sales and marketing teams
  • Identifies and develops new business opportunities
  • In conjunction with the VPs, sets and achieves annual revenue forecasts
  • Drives sales and marketing alignment to the business strategy
  • Provides thought leadership for sales and marketing strategy models
  • Coordinates ongoing sales forecasting, planning, and budgeting processes used within the sales organization
  • Builds relationships with customers, suppliers, distributors, partners, and vendors
  • Compile, analyze, and distributes competitive information to the sales team and executive leadership
  • Identifies and recommends new services
  • Leads the RFP and presentation process for all products and services
Implementation Specialist
New Brunswick, Moncton

The Implementation Specialist is dedicated to managing the steps of a new BMS client onboard to ensure successful NCM software system implementation. This role will support the implementation process, hold regularly scheduled meetings with clients, and provide individualized customer service to ensure a smooth transition from start to finish.

 

Core Responsibilities

  • Onboard and implement new clients using strong organizational and project management skills
  • Serve as the liaison between clients and internal teams regarding onboarding details.
  • Track progress and completion of the Onboard using internal processes.
  • Become proficient with the product and understand client requirements.
  • Lead various types of individual and/or team trainings to new users.
  • Consult with clients on best practices for a successful implementation.
  • Coordinate with internal key stakeholders to successfully implement NCM software system.
  • Offer regular status updates on project deliverables and milestones through defined processes.
  • Effectively manage and execute multiple concurrent projects with important deadlines.
  • Be the product expert and provide feedback to internal teams.
  • Complete onboarding follow-up with clients and key stakeholders.
  • Provide first-line platform support during implementation periods.
  • Provide exemplary customer service via email and phone.
  • Communicate all client feedback to the NCM team.
  • Build and foster strong client relationships and provide other onboarding services as needed.
  • Develop onboarding materials and processes for the software platform as needed.
  • Analyze product data to ensure clients achieve user adoption and engagement targets.
  • Identify areas for improvement across the entire client lifecycle to drive continuous enhancements to NCM Associates processes, systems, and workflows.
Project Manager
New Brunswick, Moncton

The Project Manager ensures that all members of a project team work collaboratively and individually to create a deliverable that meets clients’ or stakeholders’ expectations and is responsible for the management of projects of varying size and complexity from inception through to implementation. Most importantly, this individual possesses the ability to accurately estimate projects and follow-up with the cross functional teams to deliver on time and on budget. The Senior Project Manager instils confidence in the client and internal cross-functional teams with clear and frequent communication updates.

The Project Manager will work with stakeholders throughout the organization and will be accountable to set project deadlines, assign responsibilities, monitor and summarize projects' progress, ensuring timely and quality completion. The candidate will use analytical skills and demonstrated business acumen to not only manage timelines but to understand the impacts of decisions and actions.

Success in this role will be found in being a proven self-starter with a tenacity for leading and coordinating cross-functional teams with a results-oriented and customer centric focus. The Senior Project Manager will be adept at managing competing priorities in a very dynamic and fast-paced organization; strong, clear communication skills are critical.

 

RESPONSIBILITIES

  • Defining and managing scope, goals and deliverables that support business objectives in collaboration with the senior leadership team and internal stakeholders.
  • Establishing effective and appropriate project management approaches and processes for given environment and work at hand.
  • Create and maintain project documentation including Project schedule, status reports, risks (opportunities)/actions/issues/decisions/delays (RAIDD) log, correspondence/meeting minutes, identify out of scope items/change requests, follow-up with Team and Clients on their Action Items.
  • Remove Obstacles from Team by Problem Solving and Following-through on Action Items. And deliver projects via cross-functional teams, while developing and building confidence and trust of employees, business partners, and client stakeholders.
  • Estimating the resource and participants required to achieve project goals.
  • Ensuring proper risk management by documenting all risks and employing an effective mitigation strategy.
  • Put together Change Requests (CR) & Statements of Work (SOW), by gathering estimates from various teams and determining timelines.
  • Report the project status & health to the NCM Executive as well as Client Stakeholders.
  • Contribute to NCM capacity planning and deliver projects by tracking and ensuring resource availability and allocation across different job disciplines & cross-functional teams required to deliver multiple project activities.
  • Understand interdependencies between technology, operations, and business needs.
  • Continuous Improvement by contributing to optimizing PMO & Delivery processes.
  • Be an NCM ambassador within the automotive and business community, as well as NCM staff.
  • Large projects include onboardings of new clients.
  • Occasionally work evenings with clients to support Off Hours Deployments, and Australia time zone.
  • This position may also coach, mentor and motivate Project Managers, Project Coordinators, and project team members.
Project Administrator
Missouri, Kansas City

The Project Administrator will assist with specific administrative tasks and project management tasks relevant to our development and maintenance of Institute and Programs, with specific emphasis on our content. Project Management and execution tasks should consume about 60-70% of the job, with executive support consuming 30-40%. Specific to the breakout of project management work, 80% of projects in this role will be focused on content, and 20% focuses on new initiative/special projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Plans and Coordinates Content Projects for the Institute.
    • Creates and maintains content mapping and other key processes to allow easy access and storage of our content and its versions.
    • Proactively plans, identifies, and executes administrative changes on content such as updating studies, benchmarks, etc.
    • Assembles content materials to prepare for production
    • Proofreads content
  • Plans and Coordinates all Major Intiatives/Projects for the Institute or Programs Teams that require a cross functional or long term approach.
  • Reviews and Reports on business financial performance metrics
  • Provides Executive Assistant support to VP, Education and Client Programs.
    • Manages travel and calendar
    • Manages expense reports
    • Creates correspondence on behalf of the VP
    • Assists VP on special projects and new Initiatives
    • Prepares reports, helps organize and present information.
  • Assists with work overflow from Administrative and Operations Team
Moderator/Instructor/Consultant
Missouri, Kansas City

The Moderator, Consultant, Instructor positons are responsible for developing and delivering 20 Group Meetings, NCM Institute classes, and/or In-dealership Consulting engagements while supporting NCM's business initiatives. NCM is looking for similar skills sets and backgrounds for all three positions. If you are interested in one position or a combination of these positions please apply.

MODERATOR/CONSULTANT ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Develops, delivers and manages automotive 20 Groups.
  • Develops, delivers and manages automotive performance and operations consulting clients.
  • Works with NCM stakeholders to ensure a premium client experience and professional work environment.
  • Works with Retail Solutions Council to develop yearly initiatives, projects and programs.
  • Works with industry vendors and experts to maintain a current understanding of the automotive industry.

INSTRUCTOR ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Teaches an average of 10 training days per month of NCM Institute curriculum.
  • Meets revenue expectations for private training or consulting opportunities, generating approximately $150,000 in additional revenue for NCM per year.
  • Conducts approximately 20 hours per month of content research, development or revisions to help content stay up to date on industry trends.
  • Creates custom learning content as needed for training opportunities
  • Continually and actively promotes NCM’s products and services in support of the clients’ needs, including the sale of NCMi course enrollments, private training, NCM’s virtual training platform and other education-related services, along with the products and services offered by other NCM departmental operations; includes making presentations and providing training to NCM Retail Solutions’ clients.
  • Prepares for instruction by reviewing course content and data ahead of each training session.
  • As requested, conducts pre-class interviews with students and/or their sponsoring dealer principal or general manager.
  • Clearly defines and meets learning objectives for each course.
  • Uses a combination of lecture, audio-visual presentation and student interaction to ensure a variety of learning methods that appeal to different types of learners.
  • Ensures students’ active learning through the use of questions, experiential activities, skill practice and discussion.
  • As requested, conducts post-class follow-up with NCMi students and/or their sponsoring dealer principal or general manager.
  • Maintains classroom facilitation and platform skills by taking advantage of educational opportunities, staying current with industry trends and maintaining professional networks.
  • Creates educational content for use in articles, white papers, blogs, video training, promotional collateral and other applications as required.
  • Records videos for online learning platform and promotional efforts.
  • Travel up to 30%
Client Services Application Specialist
New Brunswick, Moncton

The Client Services Application Specialist is responsible for the provision of high-quality client support and service. Responding to and resolving inquiries, educating and training clients on products and services, analyzing and reporting on client information and identifying opportunities for service enhancement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Train and educate dealers on the utilization of software programs and full website functionalities
  • Assist users in the understanding of reports and data
  • Troubleshoot and resolve any identified client errors or bugs
  • Log and track application issues and gather all required information
  • Load OEM files into the application
  • Escalate bugs or issues to internal groups, including development teams, account configuration teams and product teams
  • Conduct year over year financial statement enhancements, platform changes and updates
  • Troubleshoot financial statement submission issues
  • Perform regular quality assurance activities
  • Translate report and FS labels
  • Implement new dealerships and OEMs based on provided information
  • Create projections for new fiscal or calendar years
  • Create client mock-ups and associated reports
Client Services and Meeting Coordinator
Missouri, Kansas City

JOB PURPOSE: The Client Services & Meeting Coordinator is the primary NCM representative who works in support of an assigned Executive Conference Moderator(s) and/or a Consultant(s) to plan and execute 20 Group meetings, in-dealership meetings and OEM programs. The Coordinator serves as the primary customer service contact for NCM clients as well as a liaison to all other company departments ensuring adequate compliance for all NCM clients? business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide organizational and administrative support and clerical assistance to the Moderator(s) and/or Consultant(s), as needed.
  • Serves as the primary customer service contact for NCM clients, corresponding via email, phone and fax to troubleshoot and assist with the needs of the client.
  • Meeting Planning; negotiation of food and beverage, audio visual, on/off-site activities, transportation, meeting attendance, etc.
  • Works with the Moderator(s) and/or Consultant(s) for approval and processing of any and all necessary payments remitted on behalf of the 20 Group members or OEM programs during the meeting planning process.
  • Work closely with other departments to ensure new clients are educated and prepared for upcoming meetings.
  • Review Contract Request Forms submitted by the Moderator(s) and/or Consultant(s) for accuracy and completeness prior to submitting to Maritz for sourcing.
  • Work closely with Maritz through contract process.
  • Calendar management, including, but not limited to, Moderator(s) and/or Consultant(s) schedule, meeting planning chart, etc.
  • Meeting material maintenance; proofing, editing and preparing meeting literature. Proofs any client facing material to ensure accuracy and professionalism on behalf of the company.
  • Assists in ensuring clients? monthly products are submitted and produced by groups? stated deadlines by conducting follow-ups and sending reminders to all necessary clients regarding the submission of their monthly financial data. Additionally, communicating with the Moderator(s) and/or Consultant(s) regarding the status of financial submissions each month.
  • Updates all necessary programs with current client information in a timely manner, such as WinMaster, Outlook, Salesforce, etc.
  • Effectively communicate and execute all aspects of meeting planning with on- and off-site employees.
  • Fill in for Receptionist on a rotating schedule during breaks, lunches and absences.
  • Assists with work overflow.

QUALIFICATIONS

The following education, experience, competencies and behavioral skills are needed to perform this job successfully:

Education

  • Bachelor?s Degree preferred, however, requirement may be satisfied with equivalent combination of education and experience.

Experience

  • A minimum of 2 years related work or industry experience.

Competencies

  • Knowledge of CRM/databases, Salesforce.com a plus.
  • Advanced capabilities with Microsoft Office.
  • Ability to handle private and confidential information in accordance with company?s interest and policies, legal requirements and business ethics.
  • Strong time management skills.
  • Strong organizational skills, attention to detail and superior multi-tasking abilities.
  • Solid problem-solving skills
  • Strong written and oral communication skills.
  • The ability to work in a fast-paced environment and adapt quickly to change.

Behavioral Skills

  • Strong presentation and communication skills.
  • Superior customer service skills.
  • Demonstrate initiative; be a self-starter.
  • Professional, enthusiastic and resourceful.
  • Strong work ethic; willing to do whatever it takes to get the job done.

ACCOUNTABILITIES AND MEASURES

  • Completes all responsibilities in a timely and accurate manner in order to meet client needs and remain cost effective.

Physical Demands

  • While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.
  • Must be able to answer phone and communicate with clients, hotel contacts and co-workers.
  • Must be able to concentrate/focus with constant interruptions.
  • The employee must be able to lift and/or move up to 50 pounds.
  • Must reside in the Kansas City area.
Instructor
Missouri, Kansas City

JOB PURPOSE: Provides skills & business management education to professionals attending NCM Institute classes, client on-site training classes, regional training classes and the NCM online learning platform. Provides subject matter expertise to create, revise, and maintain course content for revenue stability and growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Teaches an average of 10 training days per month of NCM Institute curriculum.
  • Meets revenue expectations for private training or consulting opportunities, generating approximately $150,000 in additional revenue for NCM per year.
  • Conducts approximately 20 hours per month of content research, development or revisions to help content stay up to date on industry trends.
  • Creates custom learning content as needed for training opportunities
  • Continually and actively promotes NCM’s products and services in support of the clients’ needs, including the sale of NCMi course enrollments, private training, NCM’s virtual training platform and other education-related services, along with the products and services offered by other NCM departmental operations; includes making presentations and providing training to NCM Retail Solutions’ clients.
  • Prepares for instruction by reviewing course content and data ahead of each training session.
  • As requested, conducts pre-class interviews with students and/or their sponsoring dealer principal or general manager.
  • Clearly defines and meets learning objectives for each course.
  • Uses a combination of lecture, audio-visual presentation and student interaction to ensure a variety of learning methods that appeal to different types of learners.
  • Ensures students’ active learning through the use of questions, experiential activities, skill practice and discussion.
  • As requested, conducts post-class follow-up with NCMi students and/or their sponsoring dealer principal or general manager.
  • Maintains classroom facilitation and platform skills by taking advantage of educational opportunities, staying current with industry trends and maintaining professional networks.
  • Creates educational content for use in articles, white papers, blogs, video training, promotional collateral and other applications as required.
  • Records videos for online learning platform and promotional efforts.
  • Travel up to 30%

QUALIFICATIONS:

The following education, experience, competencies and behavioral skills are needed to perform this job successfully:

Education

  • Bachelor’s degree preferred, however, requirement may be satisfied with equivalent combination of education and experience.

Experience

  • Minimum of 15 years of retail automotive experience. General Management/Ownership experience preferred.
  • Demonstrated track record of successful operation of a retail automotive store.

Competencies

  • Expert-level knowledge of fixed and/or variable automotive dealership operations, sales, supervision, leadership, training, budgeting, forecasting and metrics.
  • Excellent working knowledge of general business and financial principles and practice.
  • Work flow analysis and problem-solving skills.
  • Advanced capabilities with Microsoft Office.
  • Ability to effectively communicate with all levels of the organization.
  • Knowledge of organizational change processes and operations management.
  • Strong project management skills.

Behavioral Skills

  • High energy level.
  • High comfort level speaking with a wide range of people.
  • Ability to interact, influence and negotiate.
  • Ability to work with sense of urgency.
  • Ability to prioritize changing workloads.
  • Ability and willingness to continually learn on the job.
  • Professional and resourceful.

ACCOUNTABILITIES AND MEASURES

  • Maintains constant awareness and knowledge of NCM Institute methods, policies and procedures.
  • Meets agreed upon project deadlines.
  • Meets minimum student evaluation level of 4.4 overall on a 5-point scale.
  • Employee must maintain a valid driver’s license and acceptable driving record as driving on company business may be required.

Physical Demands

  • While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects. The employee will be required to stand for up to 9 hours/day while teaching.
  • Must be able to answer phone and listen and speak with clients and co-workers.
  • Must be able to concentrate/focus with constant interruptions.
  • The employee may occasionally lift and/or move up to 25 pounds.
  • Ability to travel up to 30%

 

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