In 1945, a group of successful Ford dealerships formed the Dealer Analysis Bureau, holding meetings to discuss dealer operations and share best practices. This group, which evolved to become NCM Associates’ original automotive 20 Group, hired Kansas City management company, Central Services, to provide key management information monthly.
By 1947, other automotive dealers noticed the success of the automotive 20 Group concept and began to inquire about applying it to their operations. Led by C.V. Nichols, Maynard Campbell, and Bob Morrow, Central Services expanded its offering to the rest of the automotive industry and the firm eventually became Nichols, Campbell, and Morrow—the predecessor of today’s NCM Associates. In 1988, the principals of Nichols, Campbell, and Morrow transferred ownership of the company to its dedicated employees.
Along the way, we’ve expanded our clientele to include businesses in more than 20 non-automotive industries and, in 1966, NCM created the computerized composite by sending our data on punch cards. Then, in 1997, we expanded our services from 20 Groups and Consulting to include a full-service travel division to help our clients with their corporate and leisure travel. In 2010, to further address an industry gap, we began offering specialized, automotive dealership management training through our education division known as the NCM Institute.
In 2012, we partnered with ReverseRisk and Intelligent Dealer to provide a suite of software solutions created by dealers for dealers. Starting with axcessa in 2012, dealers and management staff instantly gained access to actionable intelligence through critical DMS data aggregated into easy-to-understand reports. Following axcessa, HealthCheck launched in 2017, allowing owners to compare themselves against regional and national benchmarks.
In February 2018, NCM and Dixon Hughes Goodman (DHG) announced our joint venture, The Auxilio Group, that will bring an unparalleled level of service to dealerships across North America. We also acquired the leading 20 Group provider in Canada, ConSept LLC, in April 2018. This merger cemented NCM as North America’s largest 20 Group provider and enhanced our suite of products and services to help dealer principals, their staff, and OEMs succeed every day.
NCM Associates is a 100% employee-owned company focused on creating and delivering always-innovative products and services to our clients, empowering them with the right tools to perform at their best.