Articles from Automotive Industry Experts
Articles from Automotive Industry Experts

Explore Blogs from Industry Experts

Back-End Mistakes to Avoid: A Customer’s Experience

Back-End Mistakes to Avoid: A Customer’s Experience

WRITTEN BY: Ben Weiler
Posted on September 19, 2019

In this recent NCM blog, we discuss the pitfalls of improper back-end processes that can ruin your customer’s sales experience.

The Importance of Your Front-End Experience

The Importance of Your Front-End Experience

WRITTEN BY: Ben Weiler
Posted on August 29, 2019

In this blog, a recent car buyer shares their experience at several dealerships, and shares multiple takeaways to consider for your dealership to help with the overall consumer experience.

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The Secret to this Dealership’s Success? Employee Ownership

WRITTEN BY: NCM Associates
Posted on July 25, 2019

When it comes to culture, recruiting, and retention, Roush Auto Group has found success through being an ESOP organization. Read about what that means, and where they've seen the biggest impact.

Five Must-See Things in Kansas City

Five Must-See Places in Kansas City

WRITTEN BY: Nikki Kiser
Posted on July 11, 2019

Coming to Kansas City for training? NCM's Travel Solutions gives you their recommendations for fun things to do!

Man-Looking-at-computer

Answers to Your Biggest Dealership Challenges

WRITTEN BY: NCM Associates
Posted on April 17, 2018

Check out these 5 videos from NCM's industry experts addressing pain points that YOU face.