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Fixed Operations Metrics to Watch & Learn From
WRITTEN BY: RICK WEGLEY

When it comes to the fixed operations side of the business, there’s a lot of important metrics to measure and manage, but Customer Pay RO Count, Customer Pay Labor Gross Profit (YoY), and Customer Pay Hours Billed (YoY) warrant special attention. If we aren't selling cars, then we're not getting customers, and if we're not retaining long-term customers, it could be catastrophic for service. Read our latest Up to Speed blog to learn more about these three key service work metrics; how they relate to customer pay, warranty work, and internal reconditioning; and, most importantly, how you can improve them for a healthy and growing dealership.

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Calculated Control: How to Manage Effective Labor Rate
WRITTEN BY: RICK WEGLEY

Contrary to some points of view, you can make an impact on effective labor rate – but first let’s wrap our minds around calculating the number itself. In this Up to Speed blog, NCMi instructor Rick Wegley breaks down the metric and how changes to services with some overlap can help you improve on it. Click read more for the full blog

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Future Retail - A Thought Experiment
WRITTEN BY: TOM RYAN

Apple has been long rumored to be entering the personal vehicle market.  Franchise automotive dealers may benefit from a thought experiment that imagines how the Apple Car division will sell cars. What can we learn from this thought experiment? What can we begin implementing today?

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Don't Let Your First Impression Be Your Last Impression
WRITTEN BY: STEVE HALL

What does a new customer see when they pull into your dealership? You only have one chance at a first impression. Make sure it’s a good one with these tips from our expert.

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