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Calculated Control: How to Manage Effective Labor Rate
WRITTEN BY: RICK WEGLEY

Contrary to some points of view, you can make an impact on effective labor rate – but first let’s wrap our minds around calculating the number itself. In this Up to Speed blog, NCMi instructor Rick Wegley breaks down the metric and how changes to services with some overlap can help you improve on it. Click read more for the full blog

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10 Things Every Young Manager Should Know
WRITTEN BY: STEVE HALL

Today I want to talk about a conversation I had in class with a manager. This gentleman was new to management (about six months). As we sat around talking on a break he said, “Steve, you've been in management for a long time … I have to ask you a question: what do you wish you’d known early on in your management career that you didn't learn until later?” What a great question! We had a good conversation that made me think, and it prompted me to put together a list that I wanted to share with you. Here are 10 things that can help you avoid pitfalls as a young manager, or someone trying to become manager.

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Future Retail - A Thought Experiment
WRITTEN BY: TOM RYAN

Apple has been long rumored to be entering the personal vehicle market.  Franchise automotive dealers may benefit from a thought experiment that imagines how the Apple Car division will sell cars. What can we learn from this thought experiment? What can we begin implementing today?

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Now Is the Time to Take Professional Risks
WRITTEN BY: STEVE HALL

When I was a child not much would get me moving faster and doing more things outside of my comfort zone than peers daring me. Granted, many times these dares weren’t the wisest actions to take, but peer pressure will make you do some amazing things.

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