Ideal for executives who have limited or no knowledge of the fixed ops department, our General Manager’s Guide to Service and Parts course provides a high level overview of fundamental parts and service management responsibilities. This curriculum is designed for participants who desire a fundamental understanding of key metrics for performance measurement and general operating guidelines for successful fixed operations management.
In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.
Class Length: 1 ½ days
Key Objectives & Competencies:
- Understand and rate your dealership on the 35 key processes of the service department
- Utilize key performance indicators (KPIs) and best practice guides
- Conduct an NCM Repair Order Analysis to identify work mix and opportunities
- Complete a “what if” study to help achieve incremental increase in sales and margins on customer-paid repair orders (ROs)