Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Collision Center Management

In addition to the normal day-to-day challenges of operating a department within a dealership, collision centers also face some unique challenges. In this course, we will explore departmental production, expense controls, departmental growth, and accountability management. These topics focus on improving collision center profitability, but because profitability doesn’t happen by accident, the knowledge provided in this class will help your manager better understand and implement the components required to operate a profitable collision shop.

In this course, students will experience instructor-led interactive discussions, department analysis tools, and classroom lecture. We will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length: 2 ½ days

Key Objectives & Competencies:

  • Manage your department by the numbers through NCM Benchmark data and key performance indicators (KPIs)
  • Develop better scheduling practices and management of cycle times within the shop
  • Expand your collision center into other areas such as detailing, paintless dent repair, interior repair, etc.
  • Develop a marketing plan to produce sales through your service and sales departments

Collision Center Management

$1,895 | Per Seat
Recommended for:
Collision Center Managers, Assistant Collision Center Managers, Parts Managers, Service Managers, and Fixed Operations Directors

Course Dates & Availability

Check back for future dates.

Call the NCM Institute at 866-756-2620 for more information or to register.

Getting like-minded professionals together in this setting is priceless. The conversations that are sparked with the leadership of the instructor make the trip worth it.

Bob Sillers, Service Director, Hines Park Lincoln

The collision management course was more than what I expected, and I had high expectations! Thanks to Rick and Steve for all their support and to NCMi for the great treatment.

Eddie Mendivil, Collision Center Manager, Fisher Automotive

This course was beyond any expectation that I could have imagined. Whether you’ve just started in the business or have been in it awhile, this class can help or refresh the everyday concepts that help you to succeed!

Gary Ham, Body Shop Manager, Elm Chevrolet

The teacher is not only book smart, but has hands on knowledge about managing a collision facility. Class participation was a plus for me. Listening to a group of very experienced managers and the way they do things [was] a major plus.

Jim Fogle, Body Shop Manager, Lakeview Ford Lincoln

This was very useful. All managers and assistant managers should take this class!

Paula Olinger, Body Shop Manager, Evans Motorworks Centerville
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.