In addition to the normal day-to-day challenges of operating a department within a dealership, collision centers also face some unique challenges. In this course, we will explore departmental production, expense controls, departmental growth, and accountability management. These topics focus on improving collision center profitability, but because profitability doesn’t happen by accident, the knowledge provided in this class will help your manager better understand and implement the components required to operate a profitable collision shop.
In this course, students will experience instructor-led interactive discussions, department analysis tools, and classroom lecture. We will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.
Class Length: 2 ½ days
Key Objectives & Competencies:
- Manage your department by the numbers through NCM Benchmark data and key performance indicators (KPIs)
- Develop better scheduling practices and management of cycle times within the shop
- Expand your collision center into other areas such as detailing, paintless dent repair, interior repair, etc.
- Develop a marketing plan to produce sales through your service and sales departments