DEVELOP AND TRAIN TO RETAIN YOUR BEST

Collision Center Management

In addition to the normal day-to-day challenges of operating a department within a dealership, collision centers also face some unique challenges. In this course, we will explore departmental production, expense controls, departmental growth, and accountability management. These topics focus on improving collision center profitability, but because profitability doesn’t happen by accident, the knowledge provided in this class will help your manager better understand and implement the components required to operate a profitable collision shop. In this course, students will experience instructor-led interactive discussions, department analysis tools, and classroom lecture. We will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length:2 ½ days

Key Objectives & Competencies:

  • Manage your department by the numbers through NCM Benchmark data and key performance indicators (KPIs)
  • Develop better scheduling practices and management of cycle times within the shop
  • Expand your collision center into other areas such as detailing, paintless dent repair, interior repair, etc.
  • Develop a marketing plan to produce sales through your service and sales departments
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Collision Center Management

Cost:
$1,895 | Per Seat
Requirements:
None
Recommended for:
Collision Center Managers, Assistant Collision Center Managers, Parts Managers, Service Managers, and Fixed Operations Directors

Course Dates & Availability

May 25 - 27, 2022 Kansas City, Mo. Available

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.