General Management II: Variable Ops Mgmt

General Management II builds upon what you learned in General Management I, but also focuses on the variable operations department with added emphasis on the used vehicle department. This course will utilize NCM’s proprietary Guarantee of Action (GOA) plans which provide a roadmap for improvement specific to your dealership and training.

Class Length:3 ½ days

Key Objectives & Competencies:

  • Manage vehicle aging, the single biggest challenge in the used vehicle department
  • Manage salesperson activity and production
  • Maximize eCommerce marketing
  • Develop strategies for the four main opportunities to do business (OTDB)
  • Understand and rate your dealership on the 30 key processes for the used vehicle department
  • Establish criteria for stocking levels
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General Management II: Variable Ops Mgmt

$2,195 | Per Seat
General Management I: Financial & Fixed Ops Mgmt
Recommended for:
General Managers, Planned Succession Personnel, COOs, Managing Partners, and Dealer Principals

Course Dates & Availability

November 1 - 4, 2022 Kansas City, Mo. Available

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.