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General Management II: Variable Ops Mgmt

General Management II builds upon what you learned in General Management I, but also focuses on the variable operations department with added emphasis on the used vehicle department. This course will utilize NCM’s proprietary Guarantee of Action (GOA) plans which provide a roadmap for improvement specific to your dealership and training.

Class Length:3 ½ days

Key Objectives & Competencies:

  • Manage vehicle aging, the single biggest challenge in the used vehicle department
  • Manage salesperson activity and production
  • Maximize eCommerce marketing
  • Develop strategies for the four main opportunities to do business (OTDB)
  • Understand and rate your dealership on the 30 key processes for the used vehicle department
  • Establish criteria for stocking levels
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General Management II: Variable Ops Mgmt

Cost:
$2,195 | Per Seat
Requirements:
General Management I: Financial & Fixed Ops Mgmt
Recommended for:
General Managers, Planned Succession Personnel, COOs, Managing Partners, and Dealer Principals

Course Dates & Availability

February 7 - 10, 2023 Kansas City, Mo. Contact Us For Availability
May 16 - 19, 2023 Kansas City, Mo. Available
September 18 - 21, 2023 Kansas City, Mo. Available
November 13 - 16, 2023 Kansas City, Mo. Available

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.

  • Cancellation on or before Session 1: 100%
  • Cancellation on or before Session 2: 60%
  • Cancellation on or before Session 3: 30%
  • No Refund will be awarded after completion of Session 3