Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Internet/BDC Operations Management

Internet/BDC Operations Management will teach you the best operational structure, core processes and situational processes, proven communication tactics for email, phone, text, chat, video, and postal mail, all with a focus on providing an exceptional return on your investment.

Class Length: 2 days

Key Objectives & Competencies:

  • Understand that click habits are rapidly changing
  • Internet sales compound monthly
  • Identify gaps in current processes
  • Shoppers are increasingly looking for information on their mobile devices
  • Continued database marketing
  • Design processes to eliminate shopper frustrations
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

Internet/BDC Operations Management

$1,795 | Per Seat
Recommended for:
Internet/BDC Managers

Course Dates & Availability

October 22-23, 2019 Kansas City, MO Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

I was impressed by the talent of information. Bring a GM; I learned firsthand.

David Kluth, General Manager, Courtesy Auto & Truck Center

I would highly suggest your sales department learn these tools as well; I feel this will help increase your sales!

Linda Simms, Internet Sales Consultant, Meade Lexus of Lakeside

I think this is a great course for a dealership who is seeking to start or overhaul their internet process.

Roddy Merritt, BCD Manager, Wilson Auto Group
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.