Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Internet/BDC Operations Management

Internet/BDC Operations Management will teach you the best operational structure, core processes, and situational processes for an Internet and BDC department.

Taught by the experts of Kain Automotive, attendees will learn proven communication tactics and word tracks for email, phone, text, chat, video, and mail. All classroom discussions are focused on improving your team and providing an exceptional return on your investment. Attendees will return with a Digital Success Guide, Inbound Call Guide, and Outbound Call Guide to ensure class curriculum succeeds back at your dealership.

Class Length: 2 days

Key Objectives & Competencies:

  • Understand the dynamics that involve the entire digital experience – the technical, where they find you, and ultimately what the experience is when they visit the dealership
  • Create a true VIP experience utilize that to inspire the appointment
  • Identifying the correct structure for your operation
  • Differentiate your dealership with proven processes and how to make them work
  • Continued database marketing
  • The Right Language to lead the call – proven word tracks
  • Quality communication techniques using text and email that compel a response
  • Video Conferencing is the next engagement superpower
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

Internet/BDC Operations Management

$1,795 | Per Seat
Recommended for:
Internet/BDC Managers

Course Dates & Availability

October 6-7, 2020 Kansas City, MO Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

This was an awesome class with a ton of great information. If you are looking to master the digital world, this class provides excellent processes and fresh ideas to help keep you current!

Elizabeth Robosky, Human Resource/Marketing Director, Jim Shorkey Family Auto Group

The class was fast-paced, thorough, and never had a lull. Our instructor was knowledgeable and energetic, which helped to make the training fun!

Lauren Moore, BDC Manager, Cook Ford

This course has a whole lot of information that's extremely useful in responding to a lead, the inquiry, and the internet customer as a whole. This class was more than what I expected and was loaded with information!

Ruby Northern, BDC Manager, JLR Bluff City
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.