Service Advisor Training I
In the Service Advisor Training I course we will provide students with essential roles and responsibilities of the professional service advisor and an overview of NCM service and parts best practices. Students will learn how to deliver world-class service while expanding sales opportunities.
Class Length:1 day
Key Objectives & Competencies:
- Critical KPIs (key performance indicators) such as gross profit and effective labor rate
- Understanding the service “Road to the Sale” process
- Improving customer satisfaction, technician billable hours, and customer pay labor/parts sales
- Improving closing ratios for service drive sales
New Virtual Training Sessions Now Available for This Course*
*Full classes take place over 4 weeks
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Advisor Training I
- Cost:
- $795 | Per Seat
- Requirements:
- None
- Recommended for:
- Service Advisor / Service Writer
Course Dates & Availability
March 5, 2021 | Virtual Training* | Available |
April 5, 2021 | Kansas City, MO | Available |
April 7, 2021 | Virtual Training* | Available |
May 7, 2021 | Virtual Training* | Available |
June 7, 2021 | Virtual Training* | Available |
June 24, 2021 | Kansas City, MO | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.