Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Service Management I: Foundation

In part one of our three-part Service Management Program, we teach managers the specific skill sets to leverage labor efficiencies and production management through opportunities to do business (OTDB) to maximize department profits. This course will provide a clear path for improved accountability management, leadership, development, and communication of a defined strategy for process evaluation and improvement.

Students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length: 2 ½ days

Key Objectives & Competencies:

  • Understand effective labor rates and gross profit margin to maximize profitability
  • Establish and manage the service "Road to the Sale" process
  • Learn methods to uncover additional departmental labor hours
  • Understand and rate your dealership on the 35 key processes for the service department
  • Create a reservation process
  • Perform daily start-up meetings with your staff
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

Service Management I: Foundation

$1,895 | Per Seat
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

October 14-16, 2019 Kansas City, MO Available
November 18-20, 2019 Kansas City, MO Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

After 30+ years in the business, this is by far the most practical and applicable training I've ever been to.

Larry Peterson, Service Manager, H&H Buick GMC

This course hit the nail on the head and addressed extremely relevant material for anyone in a service management role.

Rob Rager, Service Manager, Weld County Garage

I have many years in the auto service business, and this course gave me a fresh look at how to make things run more efficiently.

Scott Westercamp, Service Manager, Bob Brown Buick GMC
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.