Service Management I: Foundation

In part one of our three-part Service Management Program, we teach managers the specific skill sets to leverage labor efficiencies and production management through opportunities to do business (OTDB) to maximize department profits. This course will provide a clear path for improved accountability management, leadership, development, and communication of a defined strategy for process evaluation and improvement. Students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length:2 ½ days

Key Objectives & Competencies:

  • Understand effective labor rates and gross profit margin to maximize profitability
  • Establish and manage the service "Road to the Sale" process
  • Learn methods to uncover additional departmental labor hours
  • Understand and rate your dealership on the 35 key processes for the service department
  • Create a reservation process
  • Perform daily start-up meetings with your staff

New Virtual Training Sessions Now Available for This Course*
*Full classes take place over 4 weeks

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Service Management I: Foundation

$1895 | Per Seat
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

June 22 - 24, 2022 Kansas City, Mo. Limited Availability
July 11 - 13, 2022 Kansas City, Mo. Available
August 4, 2022 Virtual Training* Available
August 15 - 17, 2022 Kansas City, Mo. Available
September 26 - 28, 2022 Kansas City, Mo. Available

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.