DEVELOP AND TRAIN TO RETAIN YOUR BEST

Service Management I: Foundation

In part one of our three-part Service Management Program, we teach managers the specific skill sets to leverage labor efficiencies and production management through opportunities to do business (OTDB) to maximize department profits. This course will provide a clear path for improved accountability management, leadership, development, and communication of a defined strategy for process evaluation and improvement. Students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture. This course will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

Class Length:2 ½ days

Key Objectives & Competencies:

  • Understand effective labor rates and gross profit margin to maximize profitability
  • Establish and manage the service "Road to the Sale" process
  • Learn methods to uncover additional departmental labor hours
  • Understand and rate your dealership on the 35 key processes for the service department
  • Create a reservation process
  • Perform daily start-up meetings with your staff

New Virtual Training Sessions Now Available for This Course*
*Full classes take place over 4 weeks

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Service Management I: Foundation

Cost:
$1895 | Per Seat
Requirements:
None
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

February 2, 2023 Virtual Training* Available
February 13 - 15, 2023 Toronto, Ontario Available
March 6 - 8, 2023 Kansas City, Mo. Available
April 24 - 26, 2023 Kansas City, Mo. Available
May 1 - 3, 2023 Toronto, Ontario Available
May 4, 2023 Virtual Training* Available
May 22 - 24, 2023 Kansas City, Mo. Available
June 12 - 14, 2023 Kansas City, Mo. Available
August 3, 2023 Virtual Training* Available
August 7 - 9, 2023 Kansas City, Mo. Available
September 11 - 13, 2023 Kansas City, Mo. Available
September 11 - 13, 2023 Toronto, Ontario Available
October 9 - 11, 2023 Kansas City, Mo. Available
November 1, 2023 Virtual Training* Available
November 6 - 8, 2023 Kansas City, Mo. Available
December 18 - 20, 2023 Kansas City, Mo. Available

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.

  • Cancellation on or before Session 1: 100%
  • Cancellation on or before Session 2: 60%
  • Cancellation on or before Session 3: 30%
  • No Refund will be awarded after completion of Session 3