DEVELOP AND TRAIN TO RETAIN YOUR BEST

Service Management II: Strategies

Part two of our Service Management three-part program focuses on the advanced elements of strategic planning and tools required to effectively market and manage the sales environment of your department. Only students who complete Service Management I: Foundation are eligible to attend Service Management II: Strategies. The Strategies course will take a deeper dive into specific topics from the first course, along with introducing some new topics. Not unlike course one, course two will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length:2 days

Key Objectives & Competencies:

  • Create effective service menus
  • Determine the impact of the parts department on the service department and vice versa
  • Understand advanced production structures to improve shop capacity
  • Develop good, better, best maintenance menu options
  • Overcome common parts-related obstacles in the service department
  • Develop a tracking system for important service drive sales measurements
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Service Management II: Strategies

Cost:
$1,795 | Per Seat
Requirements:
Service Management I: Foundation
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

March 8 - 10, 2023 Kansas City, Mo. Available
April 26 - 28, 2023 Kansas City, Mo. Available
May 3 - 5, 2023 Toronto, Ontario Available
May 24 - 26, 2023 Kansas City, Mo. Available
June 14 - 16, 2023 Kansas City, Mo. Available
August 9 - 11, 2023 Kansas City, Mo. Available
September 13 - 15, 2023 Kansas City, Mo. Available
September 13 - 15, 2023 Toronto, Ontario Available
October 11 - 13, 2023 Kansas City, Mo. Available
November 8 - 10, 2023 Kansas City, Mo. Available
December 20 - 22, 2023 Kansas City, Mo. Available

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.

GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.

  • Cancellation on or before Session 1: 100%
  • Cancellation on or before Session 2: 60%
  • Cancellation on or before Session 3: 30%
  • No Refund will be awarded after completion of Session 3