Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Service Management II: Strategies

Part two of our Service Management three-part program focuses on the advanced elements of strategic planning and tools required to effectively market and manage the sales environment of your department.

Only students who complete Service Management I: Foundation are eligible to attend Service Management II: Strategies. The Strategies course will take a deeper dive into specific topics from the first course, along with introducing some new topics. Not unlike course one, course two will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student.

In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length: 2 days

Key Objectives & Competencies:

  • Create effective service menus
  • Determine the impact of the parts department on the service department and vice versa
  • Understand advanced production structures to improve shop capacity
  • Develop good, better, best maintenance menu options
  • Overcome common parts-related obstacles in the service department
  • Develop a tracking system for important service drive sales measurements

Service Management Program

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Service Management II: Strategies

Cost:
$1,795 | Per Seat
Requirements:
Service Management I: Foundation
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

August 21-23, 2019 Kansas City, MO Available
October 16-18, 2019 Kansas City, MO Available
November 20-22, 2019 Kansas City, MO Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

The training gives a real heads up on how to take your current business model, use the information given, and layout the road to success.

Jared Ellenberger, Assistant Service Manager, O'Neill Honda

This class is exactly what you need, regardless if you're a senior manager or a manager in training, this class will benefit you.

Johnathan Abercrombie, Service Manager, Southern Honda Powersports

We need to be profitable; as a manager, I need to be able to sell to my techs, advisors, and clients. This class has given me numerous objectives to make me, my team, and my business profitable.

Tracey Winegardner, Service Manager, Thomas Dealership
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.
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