Service Management II: Strategies
Part two of our Service Management three-part program focuses on the advanced elements of strategic planning and tools required to effectively market and manage the sales environment of your department. Only students who complete Service Management I: Foundation are eligible to attend Service Management II: Strategies. The Strategies course will take a deeper dive into specific topics from the first course, along with introducing some new topics. Not unlike course one, course two will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.
Class Length:2 days
Key Objectives & Competencies:
- Create effective service menus
- Determine the impact of the parts department on the service department and vice versa
- Understand advanced production structures to improve shop capacity
- Develop good, better, best maintenance menu options
- Overcome common parts-related obstacles in the service department
- Develop a tracking system for important service drive sales measurements
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!
Service Management II: Strategies
- Cost:
- $1,795 | Per Seat
- Requirements:
- Service Management I: Foundation
- Recommended for:
- Service Managers, Assistant Service Managers, and Fixed Operations Directors
Course Dates & Availability
March 17 - 19, 2021 | Kansas City, MO | Available |
April 14 - 16, 2021 | Kansas City, MO | Available |
June 9 - 11, 2021 | Kansas City, MO | Available |
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.