Service Management II: Strategies

Part two of our Service Management three-part program focuses on the advanced elements of strategic planning and tools required to effectively market and manage the sales environment of your department. Only students who complete Service Management I: Foundation are eligible to attend Service Management II: Strategies. The Strategies course will take a deeper dive into specific topics from the first course, along with introducing some new topics. Not unlike course one, course two will utilize Guarantee of Action (GOA) plans to provide a roadmap for improvement that is individualized for each student. In this course, students will experience instructor-led interactive discussion, department analysis tools, and classroom lecture.

Class Length:2 days

Key Objectives & Competencies:

  • Create effective service menus
  • Determine the impact of the parts department on the service department and vice versa
  • Understand advanced production structures to improve shop capacity
  • Develop good, better, best maintenance menu options
  • Overcome common parts-related obstacles in the service department
  • Develop a tracking system for important service drive sales measurements
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Save thousands when you purchase more than one course within any applicable multi-part program!

Service Management II: Strategies

$1,795 | Per Seat
Service Management I: Foundation
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

October 5 - 7, 2022 Kansas City, Mo. Contact Us For Availability
November 9 - 11, 2022 Kansas City, Mo. Contact Us For Availability
December 14 - 16, 2022 Kansas City, Mo. Available

Call the NCM Institute at 866-756-2620  or complete this form  for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.