Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Service Management III: Application

Part three in our Service Management Program, Service Management III: Application, begins with each student presenting a detailed review of the Guarantee of Action (GOA) plans they created in the previous two courses, Service Management I: Foundation and Service Management II: Strategies. They share the successes and challenges involved in transforming their fixed operations department with fellow classmates. This interactive learning experience helps each student take themselves and their team to new levels of success. Ideally, this class would be taken four to six months after completing Service Management II: Strategies.

Class Length: 2 days

Key Objectives & Competencies:

  • Exchange best practices, experiences, ideas, and strategies using a peer collaboration process
  • Evaluate and get feedback on GOAs (Guarantee of Action plans)
  • Review and expand on previous course content
  • Convert service advisors to service sales professionals
  • Maximize repair orders through the multi-point inspection process
  • Define key processes that enhance customer satisfaction and sales opportunities
  • Implement and refine the multi-point inspection (MPI) and additional service request (ASR) selling processes
  • Identify and track key express service metrics
Save by Bundling
Save thousands when you purchase more than one course within any applicable multi-part program!

Service Management III: Application

Cost:
$1,795 | Per Seat
Requirements:
Service Management I: Foundation & Service Management II: Strategies
Recommended for:
Service Managers, Assistant Service Managers, and Fixed Operations Directors

Course Dates & Availability

November 14-15, 2019 Kansas City, MO Sold Out
December 16-17, 2019 Kansas City, MO Available
February 5-6, 2020 Kansas City, MO Available
April 14-15, 2020 Kansas City, MO Available
June 23-24, 2020 Kansas City, MO Available
September 9-10, 2020 Kansas City, MO Available
December 10-11, 2020 Kansas City, MO Available

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

I thought I knew a lot about my business until I started and completed NCMi classes. I highly recommend all service personnel take these classes even if you think you don't need it.

Kevin Hamric, Service Director, Appel Ford

After 30 plus years in the car business, I have been through a lot of different training sessions. NCMi's Service Management Program is the most applicable and helpful I've had!

Larry Peterson, Service Manager, H&H Buick GMC

When I first attended NCMi's Service Management Program, I was unsure of my abilities. Now, as a graduate, I have complete confidence in myself and my role in the dealership!

Michael Teem, Assistant Service Manager, Sonora Ford
Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.