You have questions, we have answers
You have questions, we have answers

Frequently Asked Questions

  • 20 Groups: How do members communicate between 20 Group meetings?

    NCM provides members with a secure, easy-to-use and operate, communication portal and group list. Communicating between meetings is just like sending an email through your preferred email platform.

  • 20 Groups: How much does 20 Group membership cost?

    20 Group pricing varies by the type of group and number of members. For a complimentary quote, call 800-756-2620 or email The membership fee (billed quarterly prior to the quarter start) covers monthly financial tools and the cost of the meeting. You also will be responsible for your travel expenses (flight, hotel, transportation, meals on your own, activities) and an allocation of the cost to cover group meals, meeting room expenses, and guest speaker costs.

  • 20 Groups: How often do groups meet?

    Because each group is self-governing, the group decides how often to meet. Most 20 Groups meet for 1.5 days, 2 full days or 3 half days several times per year.

  • 20 Groups: How will involvement in a 20 Group benefit my operation?

    Our 20 Group model has been empowering businesses to learn from each other since 1947. Everyone benefits from the overview of financial and operational data and processes. Shared discussions of best practices generate solutions that you can take home for implementation. Monthly financial composites allow you to compare, in detail, every facet of your operation with some of the top business operators in the country.

  • 20 Groups: How do I join a 20 Group?

    Simply complete a 20 Group application or email us at For any questions, please contact our Client Engagement Center at 800-756-2620.

  • 20 Groups: What is an NCM 20 Group?

    An NCM 20 Group is a group of peers from non-competing markets who discuss their businesses in detail, with the expressed intent of improving sales and growing net profits using Benchmark® data. Each member agrees to invest in their peers’ success, offers honest feedback, and creates genuine accountability. All 20 Group members receive a monthly financial composite, which allows for side-by-side comparisons between peer organizations. Comparative statistical composites are an excellent accountability tool for owners and managers alike, providing a detailed review of your business.

  • 20 Groups: Where will meetings be held?

    Locations are selected by 20 Group members. Many groups schedule meetings in a member city to conduct an onsite review and critique of the hosting company’s operation. This popular practice proves as valuable to the visitors as it is to the host. Additionally, many 20 Groups meet in destination locations and bring their spouses and families. Some groups even schedule special activities for their families.

  • 20 Groups: Who decides what is discussed in meetings?

    20 Group members determine which topics comprise the agenda. Generally, groups elect an executive committee or meeting chairpeople who work with the group’s moderator to create the meeting agenda and choose meeting locations, restaurant options, and activities.

  • 20 Groups: Who runs the meetings?

    NCM’s professional moderators are industry veterans with real-world, in-depth retail leadership experience, who facilitate each 20 Group meeting. Selected members of each group act as the meeting chairperson on a rotating basis.

  • 20 Groups: What is NCM Community?

    NCM Community is a propriety communication platform developed by NCM for its 20 Group members and is offered as a complimentary, value-added service. Accessible via the Members Website, clients enjoy an industry news feed, micro-blog activity stream, and online chat to keep the great dialogue going outside the meeting room.

    The micro-blog allows for secure file sharing for the exclusive benefit of the 20 Group, including the ability to post pictures and web links. The chat feature shows who's online and provides instant discussion partners, if desired.

    If you have questions, please contact your 20 Group moderator or coordinator.

  • 20 Groups: What types of 20 Groups does NCM offer?

    We are pleased to offer a variety of 20 Groups including: franchise- and regional-specific, proprietary (auto groups) & mega-dealer, fixed ops, variable ops, used vehicle, service, parts, internet/BDC, digital marketing, controller, and a variety of other specific 20 Groups for your business. To find the perfect 20 Group match for your dealership, contact our Client Engagement Center at 877-803-3631.

Corporate Travel
Let the qualified team at NCM Travel Solutions handle your flight and hotel for any business travel you may have.