#AskNCM: What Are the Benefits of Express Service?

Is express service worth it? Fixed Ops expert Steve Hall sums it up in one word: Yes. If you aren’t giving customers a reason to come back, you’re just handing them over to the after-market businesses. Not only does express improve retention, Steve explains, but it can provide other valuable benefits to your shop. Find out why Steve Hall says you need an express service department:

Do you offer express service? Tell us below how it has impacted your customer retention! Want to #AskNCM a question? Email us at [email protected]!