Improving the fixed operations of a dealership is something that every dealer and service or parts manager is looking to achieve. Frequently in our 20 Group meetings, we're asked about various aspects of fixed ops, and recently we have seen an influx of questions about how to increase repair order counts. Maybe we're losing customers faster than we're gaining new ones, or perhaps it is a problem with retention of the customers we already have.
In this #AskNCM video, expert Steve Hall breaks down what you can do to improve your repair order count, by providing advice from case studies and his decades of experience leading fixed ops in multiple dealerships.
Learn more from Steve Hall and the other NCM Institute instructors in one of their many courses.