Develop and Train to Retain Your Best
Develop and Train to Retain Your Best

Service Advisor Training Program

Service Advisor Training Program is a two-part program that will prepare any service advisor to deliver industry-leading customer service while expanding sales opportunities. Taught by industry experts, students will master the skills needed to become the future leaders of your dealership. This package bundles the Service Advisor Training I and II courses at a reduced rate.

Save $490 with this package!

NCM offers courses that are "real world" for service advisors. It’s refreshing to have such knowledgeable instructors who have actually done the jobs that they are training on.

Brad Bedford, Service Manager, Mungenast Lexus of St. Louis

I would highly recommend this class for new service advisors.

Thomas Thalhammer, Service Advisor, ELCO Chevrolet and Cadillac
Service Advisor Training I

In the Service Advisor Training I course we will provide students with essential roles and responsibilities of the professional service advisor and an overview of NCM service and parts best practices. Students will learn how to deliver world-class service while expanding sales opportunities.

Class Length: 1 day

Key Objectives & Competencies:

  • Critical KPIs (key performance indicators) such as gross profit and effective labor rate
  • Understanding the service “Road to the Sale” process
  • Improving customer satisfaction, technician billable hours, and customer pay labor/parts sales
  • Improving closing ratios for service drive sales

Requirements:
None
Recommended for:
Service Advisor / Service Writer
Date/Location:
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Service Advisor Training II

Service advisors experience more face-to-face customer contacts than any other dealer personnel, and yet most service advisors are not trained on the fundamentals needed to be successful at their position, including job-related roles & responsibilities. In the Service Advisor Training II course, students will maximize the effectiveness of customer satisfaction skills and salesmanship to improve both transactional quality and retention. This course is ideal of service advisors looking to expand their skills in their profession, polish their soft skills, and take their career to the next level.

Class Length: 1 day

Key Objectives & Competencies:

  • In-Depth review of the Road to a Sale (RTAS) process.
  • Improve individual participant performance in objectives outlined in Service Advisor Training I.
  • Individual goal setting and personal development in the role of a service advisor.
  • Maximizing customer satisfaction by providing a world-class service experience.
  • Advanced selling strategies, including interactive discussions on overcoming client objections and closing the sale.
  • The role of an advisor in production management, advanced production management concepts, and an overview of express service opportunities.

Requirements:
Service Advisor Training I
Recommended for:
Service Advisor / Service Writer
Date/Location:
LEARN MORE
Package Cost: $1,100

Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.

Cancellation Policy: More than 15 days, but less than 30 days, prior to session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. Less than 15 days prior to session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification* or failure to attend the course within 6 months will result in full forfeiture of funds.
*Must call by 2:00PM CST the Friday before the class begins.